FAQ

Orders & Payments

Q1. How can I place an order?
Browse the products in our Shop, choose your item, select the size/variant, and add it to your cart. Proceed to checkout and pay securely.

Q2. What payment methods are accepted?
We accept UPI, Credit/Debit Cards, Net Banking, and Wallet payments.

Q3. Can I change or cancel my order after placing it?
Orders can only be changed/canceled within 2 hours of purchase. Once shipped, no changes can be made.

Shipping & Delivery

Q4. How long will my order take to arrive?

• Metro cities: 3–5 business days

• Other areas: 5–7 business days

• Remote locations: 7–10 days

Q5. How much are the shipping charges?

• Standard shipping is free for orders above ₹3,000.

• For orders below this, charges are calculated at checkout.

Q6. Will I get tracking details?
Yes. Once your order is dispatched, you’ll receive an email/SMS with a tracking link.

Returns & Exchanges

Q7. What is your return policy?
We do not issue refunds. However, you can exchange your product with a different size/variant within 5 days of delivery.

Q8. What if the product color looks different from the photos?
Slight variations in color may occur due to lighting and screen settings.

Q9. How do I request an exchange?
Contact us via call/ WhatsApp/email with your order number. Products must be unused, in original condition, and with tags.

Q10. Who pays for the return/exchange shipping?

• If the exchange is due to a wrong or damaged product sent by us, we cover the shipping charges.

• If the exchange is due to size, variant change, or personal preference, the customer needs to bear the return and re-shipment cost.

Sizes & Product Use

Q11. How do I find the right size?
Check the Size Guide on each product page. If in doubt, contact us for help & confirmation

Q12. Are Gtribe products beginner-friendly?
Yes! Our gear is tested for comfort and durability, making it perfect for both first-time trekkers and experienced adventurers.

Q13. How do I take care of my trekking gear?

• Follow wash-care instructions mentioned while product purchase

• Avoid bleach/harsh detergents for cloths.

• Dry in shade for longer fabric life.

• Talk to our expert for more details.

General

Q14. Can I use Gtribe gear for activities other than trekking?
Definitely! Our gear is versatile and suitable for trekking in Himalaya and Sahyadri, and outdoor travel.

Q15. Do your products come with a guarantee or warranty?
Our products are carefully selected and tested for quality, but we do not offer a formal warranty or guarantee. All exchanges or replacements are handled based on product condition and policy.

Q16. How can I contact support?
📧 gtribe.experiences@gmail.com,
📞 WhatsApp/Call: +91 7588592020 | 7588492020